Delivery Guide

Delivery Guide

We deliver throughout the week, except Sundays and public holidays. A standard delivery fee will be added to your order.

Delivery Note on Dottie Bee Products

Due to the large size of the Dottie Bee Gifts, all Dottie Bee products are ineligbile for same-day or specified delivery dates. In this situation Flower Frenzy uses a 3rd party courier company to deliver the Dottie Bee Gift. The Courier company we use has indicated to us they will do their best to have the parcel delivered on time, however they can not provide Flower Frenzy any guarantees on delivery date or time. So we pass this information on as a coutesy to our customers.


Delivery Fees:

  • Hong Kong Island: $60.00HKD
  • Kowloon:FREE
  • Northern Territories:$100.00HKD
  • Hong Kong International Airport:$250.00

Delivery Times

Flower orders are generally delivered by 5.00pm, however delays may be experienced based on geographic location, busy periods and courier availability.
If you specify any additional delivery information during the checkout process we will endevour to fullfill your request.
Should you request for an order to be delivered at a specific time, we will endevour to make this happen. We cannot gaurantee any delivery times due to factors outside of our control, such as traffic.
We do not deliver to P.O. Box or locked bag addresses.

Re-delivery

Any re-delivery required due the following will incur an additional delivery fee.
  • Receipient Unavailable
  • Incorrect Delivery Details
  • Changes to Delivery Details
Please note: Any re-delivery which falls outside of the normal operating times of our florists will result in the order being delivered the next working day.

Same Day Delivery

We accept same day delivery for all orders received before 2pm Monday to Friday and 10am on Saturdays. During peak times such as Valentines Day and Mothers Day, orders must be submitted 3 days in advance for orders to be delivered on time. Times are based on Hong Kong Standard time (UTC +8hrs)
If Same Day orders can not be fulfilled due to stock availability or geographic location, the order will be fulfilled the next day.
Same Day Delivery to schools - We accept same day delivery until 2.00pm (Mon-Fri), however schools generally close at 3.00pm, therefore we will not be held responsible for orders which cannot be delivered to schools using the Same Day delivery service. If we can not make the delivery in time, the order will be delivered the next working day.

Peak Times | Valentines Day, Christmas Day, Mothers Day etc

During peak times Flower Frenzy recommends submitting your order 3 days in advance to avoid disappointment. If your order is received after the cut-off time all efforts will be made to have your order delivered on time, however in the rare instance we cannot achieve this the order will be delivered on the next working day.

Hospitals, Student Housing and Nursing Homes

When placing your order which is to be delivered to a hospital or nursing home or any other institution, please include all relivent details to make delivery possible. Such detail should include:
  • Instituion Name
  • Telephone Number
  • Ward and Room number of Receipient
Orders are sent in accordance with facility procedures. Most hospitals do not allow florists to personally deliver to individual rooms.
Please note that many ICU patients are not permitted to receive flowers, and some hospitals do not allow lillies or latex balloons due to allergen reasons.
Please check with the hospital before placing your order.
Orders are likely to be left with the hospital warden or staff, Flower Frenzy is not responsible for the order beyond the point of delivery to the institution.

Funerals

Flower Frenzy treat funeral orders with the highest priority. To ensure your order is processed as smoothly as possible, please include the following information in the order form:
  • Full name of the deceased
  • Name and Address of the Funeral Home
  • Name and Phone Number of a Relative
  • Date and Time of the Funeral

Offices

When placing your order for delivery to a place of work, please include the folling:
  • Business Name
  • Business Telephone Number
  • Name of recipient
  • Recipients working department/area
As orders are likely to be left at the reception, Flower Frenzy will not be help responsible for the order beyond the point of delivery. If no hours are provided, Flower Frenzy will assume the recipient is available according to regular business hours of 9.00am to 5.00pm.

Schools

Orders please consider when school holidays are when placing your order.
Please clearly indicate the follwoing in your order:
  • School Name
  • Recipient is a Student or Member of Staff
  • Room Number/ Department
As orders are likely to be left at the reception, Flower Frenzy will not be help responsible for the order beyond point of delivery. As school hours fall outside normal business hours, Flower Frenzy will do our best to ensure all orders are delivered before 3.00pm. If we cannot deliver within the set time frame, the order will be delivered the next school day. Same Day Delivery to schools - We accept same day delivery until 2.00pm (Mon-Fri), however schools generally close at 3.00pm, therefore we will not be held responsible for orders which cannot be delivered to schools using the Same Day delivery service. If we can not make the delivery in time, the order will be delivered the next working day.

Hotels & Holidays Resorts

Please indicate clearly if the recipient is either a guest or a member of staff if the order is to be delivered to a Hotel or Resort. Please include the following information in order to maximise a successful delivery:
  • Hotel or Resort name
  • Room name & number
  • Hotel Address

Contact Us

Need Help? Give us a call, or contact us by any method listed below

Whatsapp

+852 6220 4604


Address

D3, 13/F Bold Win Indstrial Building
16-18 Wah Sing Street, Kwai Hing
N.T, Hong Kong


Email

hello@flowerfrenzy.com.hk


Hours Of Business

  • Monday - Saturday: 8.00am - 6.00pm
  • Sunday's & Public Holidays: Closed
  • Website Orders Accepted 24hrs