Terms & Conditions | Hong Kong Florist

All prices are shown in Hong Kong Dollars (HKD) and include all taxes, where applicable. A delivery fee maybe be added to your order. This fee covers delivery of your flowers outside the 'free delivery area' within the Hong Kong Special Administrative Region*. All Flower Frenzy products illustrated are a guide only. Flowers may vary according to regional and seasonal availability, or when they do not meet our quality standards. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.

Free Delivery

Free Delivery is only applicable to certain areas within the Hong Kong SAR. Some areas may include a delivery surcharge which will be added during the checkout process. We reserve the right to change the delivery fees and areas without prior notice.


Flower Frenzy respects your privacy and we are committed to the protection of your personal information. All of the information we collect from you is strictly confidential.

What information we collect and how we use it While using this website we may request certain personal information to facilitate placing an order. This may include your:
Billing Name
Billing Address
Billing Contact numbers
Billing Email address
Billing Phone Number
Recipient Name
Recipient Address
Recipient Contact numbers
Recipient Email address
Recipient Phone Number
We use this information in various ways: to communicate with you regarding your order and promotional material, share information with Florists to facilitate delivery of your order and to receive credit card authorisation.

Information collected from visits to our website
When you visit our site we record the following information for our own trouble shooting, security, marketing and statistical purposes:
Your IP address;
The date and time you accessed our site;
The previous page you visited before visiting our site(‘referrer’);
The pages you have accessed and any documents downloaded;
The success/failure code; and
Your operating system.

No attempt will be made by us to identify visitors or their browsing activities except in the unlikely occurrence that we are required to do so by law.
Disclosure of information We will not reveal, disclose, sell, distribute, rent, licence, share or pass that information on to any third parties outside of this company unless required to in order to fulfill your order.


If a recipient requests information about who sent them a gift, this information will not be provided without your permission. All orders are considered to be anonymous unless you tell us otherwise.
Flower Frenzy emails and mailing lists
Anyone can choose to receive Flower Frenzy e-newsletters and at any stage you wish to stop receiving any promotional emails simply unsubscribe.
We do not support, condone or participate in Spam email!

Access to your information
You will always have access to your personal information and can update, change or correct it at any time. You can do this by logging into your account.

Cancellation and Refund Policy

If you would like to cancel an order please contact us immediately. For same day delivery we will do our best to cancel the order if it has not already been processed. We do not gaurantee that we will be able to cancel the order in time and any refunds will be void. We do not issue refunds if you have changed your mind, or have simply found a cheaper similar product online elsewhere. All refund requests will be processed on a case-by-case basis.
Each Flower Frenzy arrangement delivered is created by a professional florist handpicked by our team.
If you are issued a refund, please allow up to 2 weeks for the payment to show in your account.

Complaints must be made within 24 hours of delivery by contacting Flower Frenzy directly.

Spa Vouchers - www.lookdiary.com.hk

The following terms apply to vouchers for lookdiary.com bought through Flower Frenzy.
  • Flower Frenzy shall not be responsible or liable for any injury, loss or damage to any person or property during a spa treatment booked on LookDiary.com
  • All spa treatments, pricing, terms and conditions are subject to change without prior notification based on lookdiary’s terms and conditions and flower frenzy will not be held responsible for these changes
  • Buyer and recipient of this coupon must adhere to the rules and conditions stated by both Flower Frenzy and LookDiary
  • This coupons are vaild for one year from date of purchase, unless otherwise stated.
  • No refund/ exchange of this coupon for cash shall be granted by either Flower Frenzy or Lookdiary
  • Flower Frenzy acts as a sales agent with regards to this coupon, any and all inquiries/ complaints regarding the services provided by lookdiary should be directed solely towards lookdiary for fastest response time.
  • All vouchers are excluded from any additional discount.
*Delivery anywhere within the SAR refers to all delivery areas specified in the drop-down list of the checkout system.

Contact Us

Need Help? Give us a call, or contact us by any method listed below


+852 6809 0334


D3, 13/F Bold Win Indstrial Building
16-18 Wah Sing Street, Kwai Hing
N.T, Hong Kong



Hours Of Business

  • Monday - Saturday: 8.00am - 6.00pm
  • Sunday's & Public Holidays: Closed
  • Website Orders Accepted 24hrs